Refund policy

Verylla offers a 30-day return policy. This means you have 30 days from receiving your item to request a return.

Return eligibility

To be eligible, the item must be in the same condition in which you received it: unworn, with the tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

How to start a return

To start a return, email service@verylla.com. If the request is accepted, we will send you a return shipping label, together with instructions on how and where to send the parcel.

Items sent without a return request approved in advance will not be accepted.

If you have questions about returns, contact us at service@verylla.com.

Damage and issues

Please inspect your order as soon as you receive it. If the item is defective, damaged or different from what you ordered, contact us immediately so that we can assess the issue and work towards a solution.

Exceptions and non-returnable items

Certain types of items cannot be returned, such as perishable goods, personalised or made-to-order items, personal care products, hazardous materials, flammable liquids and gases. Please contact us before starting a return if you have questions about a specific item.

We do not accept returns of sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the item you have. Once the return is accepted, you can make a new purchase for the item you want.

14-day right of withdrawal in the European Union

When goods are shipped to the European Union, you may cancel or return your order within 14 days, for any reason and without having to provide a justification. The product must remain unworn, with the tags attached, in its original packaging and accompanied by the receipt or proof of purchase.

Refunds

After we receive and inspect your return, we will let you know whether the refund has been approved. If approved, the refund will be processed automatically via the original payment method within 10 business days.

Processing times by your bank or card issuer may vary. If more than 15 business days have passed since the return was approved, contact us at service@verylla.com.